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  1. Scrum Alliance Help Center
  2. Account Support

Account Support

Instructions and assistance with your Scrum Alliance account

Frequently Asked Questions

  • How do I request documentation confirming my certification and/or course attendance records?
  • My welcome email link has expired. How do I request a new link?
  • I have two Scrum Alliance® accounts. How can I combine them to access all of my certifications from one profile?
  • How do I download or print a copy of my certification?
  • A Scrum Alliance® certification is missing from my account
  • Scrum Alliance® Dashboard Redesign (January 2025)

Profile Settings

  • How do I update the email address associated with my account?
  • How do I change my Scrum Alliance® password?
  • How do I make my profile private from other users?
  • How do I submit a Right to Be Forgotten request to have all my personal information removed?

Digital Badging from BadgeCert

  • How do I claim my digital badge?
  • How do I add my badge to LinkedIn?
  • I'm locked out of my BadgeCert account
  • When do I receive my digital badge?
  • How do I change my name, company, email address, and other information on my BadgeCert account?
  • How do I add my badge to my email signature?

Path to CSP® Account Action

  • How do I add work experience for my advanced or CSP® level certification?
  • I've entered my work experience for my advanced or CSP® level certification. Why hasn't it been approved?
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