Account Support

Frequently Asked Questions

• How do I request documentation confirming my certification and/or course attendance records?
• My welcome email link has expired. How do I request a new link?
• I have two Scrum Alliance® accounts. How can I combine them to access all of my certifications from one profile?
• How do I download or print a copy of my certification?
• A Scrum Alliance® certification is missing from my account
• Scrum Alliance® Dashboard Redesign (January 2025)

Profile Settings

• How do I update the email address associated with my account?
• How do I change my Scrum Alliance® password?
• How do I make my profile private from other users?
• How do I submit a Right to Be Forgotten request to have all my personal information removed?

Digital Badging from BadgeCert

• How do I claim my digital badge?
• How do I add my badge to LinkedIn?
• I'm locked out of my BadgeCert account
• When do I receive my digital badge?
• How do I change my name, company, email address, and other information on my BadgeCert account?
• How do I add my badge to my email signature?

Path to CSP® Account Action

• How do I add work experience for my advanced or CSP® level certification?
• I've entered my work experience for my advanced or CSP® level certification. Why hasn't it been approved?