If you’ve submitted your Scrum Education Units (SEUs®) and are experiencing issues on the payment screen when attempting to renew your certification, these are some troubleshooting steps we should start with.
Payment page won't load
- Some companies use a firewall that can affect the Scrum Alliance dashboard and renewal system. If you’re using a company computer or are on a company network, please try accessing the site from a home computer.
- Please ensure you have JavaScript enabled.
- Disable any Virtual Private Network (VPN) that might be running.
- Attempt to access your Scrum Alliance dashboard from a "Private" or "Incognito" web browser
- Clear your browser's cache and cookies, log out, and back in again.
Card is being declined
If your card is being declined when attempting to make your renewal payment, please ensure the following:
- You have entered the correct credit card number and expiration date
- You have enough funds to make the transaction (all transactions are made in USD)
If your card is still being declined, we advise that you contact your bank or card issuer directly to ensure that the transaction may be authorized; declines may occur based on location and/or certain fraud prevention rules your bank has in place.
If you're using a company card, we advise you to contact your accounting or IT team to authorize the transaction; there may be certain restrictions on the card that may prevent you from making the charge.
Please note that Scrum Alliance uses a third-party payment system for renewal purchases, and our support team may not be able to fully confirm the reason why your credit card is being declined. In most cases, we advise that you contact your bank to learn more about why the transaction may be getting declined.
Issues with postal code field
If you're receiving an error in the Sales Tax ID section on your postal code, please ensure the formatting is correct and check all special characters if applicable, such as "." and "-".
If none of these allow you to process your renewal, please contact our support team.