Scrum Alliance® understands that we’re living in a time of uncertainty, and making plans can be challenging. While tickets are generally non-refundable, if you cannot attend the Global Scrum Gathering for any reason, you are welcome to substitute the name on your ticket with another attendee for no additional fee as long as the substitute qualifies for the same type of registration (member vs. non-member). If the substitute attendee does not qualify for your ticket type, an additional fee or refund may be available, at Scrum Alliance's option. Please contact our support team for assistance.
Refunds for medical cases, visa challenges, and bereavement will be considered on a case-by-case basis, provided that Scrum Alliance may require documentation to validate the reasons for cancellation. Requests for refunds must be made at least twenty-four (24) hours prior to the event start time.
In the unlikely event that Scrum Alliance should have to cancel the gathering, all attendee tickets will be refunded.