Why won't the video load?

There are many reasons this might happen (e.g. slow internet connection). However, the most likely one is that you need to clear your cache.

You can easily do this by doing a "hard refresh" of your browser: 

On PC:

• Hold down Ctrl and click the Reload button.
• Or, Hold down Ctrl and press F5.

On Mac:

• Hold ⇧ Shift and click the Reload button.
• Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

On Mobile:

Android: The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

1. Go to Settings and choose Apps or Application Manager.
2. Swipe to the All tab.
3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
4. Exit/quit all browser windows and re-open the browser.

1. Touch Chrome menu > Settings.
2. Touch (Advanced) Privacy.
3. Touch Clear browsing data.
4. Exit/quit all browser windows and re-open the browser.

1. Open your Settings app.
2. Tap Safari.
3. Tap Clear History and Website Data and confirm.
4. Exit/quit all browser windows and re-open the browser.

1. Touch Chrome menu > Settings.
2. Touch Privacy.
3. Choose the data type you want to clear.
4. Touch Clear.
5. Exit/quit all browser windows and re-open the browser.