Scrum Alliance is thrilled to share a completely new design and user experience for one of the most vital aspects of the website: the logged-in dashboard for students, coaches, and trainers. This refresh includes how you view, add, and edit courses.
This new dashboard design will be released in January 2025. If you have any questions, concerns, or comments, please contact the Providers Team.
Our feedback-based approach included full user acceptance testing by a Provider Advisory Team composed of Certified Scrum Trainers® (CST®) and Certified Scrum Alliance Trainers™ (CSAT™)
.This article provides a preview specific to CSTs and CSATs, so you can see how the new Courses section of your dashboard will look and function. We will be providing other communications for coaches, coach/trainers, and all other members in months ahead.
How did we get here?
We've thoroughly examined all of the functionality related to the dashboard sections of the website. Knowing that this is a complex application, we needed to understand how everything worked together and—most importantly—how you, the trainer community, use it.
Our process and discovery included:
- Understanding pain points by talking to both trainers and other members.
- Performing a comparative analysis.
- Conducting user testing, including multiple rounds of student and trainer feedback, which has been incorporated into the new design. We also conducted focus groups with trainers.
Scrum Alliance is committed to iterative improvement based on feedback and observable results. We have incorporated design improvements over time and added new features. As we strive to continuously improve this experience, we expect more enhancements in 2025, informed by the input of the Scrum Alliance community and website users.
Below, we've included several images so you can preview the changes. You'll be able to see the full changes when we release the new design.
Key benefits
Students get a more interactive experience
We learned that most students did not engage much with their dashboards. This design iteration—as well as those in the future—will seek to increase engagement and interaction with the dashboard and with Scrum Alliance as a whole.
Improved visual design
The previous dashboard designs were outdated and inconsistent. For example, different font sizes and font hierarchies made it difficult to understand and navigate the pages. High-priority actions needed from the user were not obvious, and overall, the designs were unintuitive.
The new design is uncluttered, organized, and easy to read. Features and content are grouped together in logical and intuitive ways, and the navigation is clear—with "jump links" that allow you to easily skip to the sections you want to see. Actions that are a high priority for you to complete are appropriately placed within the design.
Improved user experience
The dashboard provides quick access to the information and actions that are most important to you. For trainers, the dashboard now includes access to courses.
Plus, this new design looks and functions very well on mobile devices. You'll be able to use Course Manager, view your upcoming courses and reviews, and use all of the sections of your member dashboard easily on phones, tablets—any device you choose.
Let's explore some other enhancements:
Course Manager
This experience has been streamlined. You'll no longer encounter different versions of each page, which caused confusion and difficulty navigating.
When you arrive at the Courses page, the first thing you'll see is a summary of all of your courses, making it possible to jump right into the actions you need to take. It's easy to create a course and edit, duplicate, or delete—all from this page.
You'll also see a summary of statistics unique to you. It's an at-a-glance look at your impressive training history!
There's also an organization listing on the page. You can create a course from here as well.
Course Details
Now, you'll access one, streamlined page where you can view the details for a specific course. There are quick actions at the top of the page so you can edit, duplicate, delete, or preview in Course Search.
You'll see a summary of student counts to show you how many students you have loaded and paid for. You'll also see reviews from students.
From this module, you can finish loading and paying for students. You can also respond to reviews.
Course Details now features course statistics. You'll see the number of "register" clicks for the course. In a future iteration, we'll add visibility into the number of page views for the courses.
Add a Course
It's now easier to add a course. This area of the website has the same fields and flow you're used to but with an improved, intuitive design. Soon, there will be additional fields to differentiate your course and let students know why it's unique.
Profile and Account
The previous design was confusing, in part because it had multiple subpages for editing personal information and duplicate fields on different forms.
Now, this Profile section comprises all of the personal information that will be on Course Search and your public-facing profile. Here, you can customize how you present yourself to members and prospective students.
The Account section is for all the information shared only between you and Scrum Alliance. It is not public-facing. Here, you can easily view, add and/or edit personal information, payment history, email communication preferences, and more.
Resources
For this current design, you'll find the same content that was on the Guide Resources page previously. In a future iteration, we will release a new and improved version of this page with different ways for students and trainers to advance their skills and qualifications. Stay tuned for more information as we near this work in our roadmap.
Renewal
This page explains renewal requirements. One version is customized for trainers and coaches, and the other is for student members.
User research revealed that the previous design and layout provided little clarity about SEUs and other renewal requirements: the relationship between the requirements, what was due and when, what was complete, etc. We've completely redesigned this page and written new text and instructions to help explain how to renew and to be very clear about those requirements.
From this page, you will log your SEUs the same way you did before, but the layout and view are vastly improved.
What's next?
We're releasing this dashboard design in early 2025. In the meantime, if you have any questions, concerns, or feedback, please contact the Providers Team.